Returns, Refunds, and Cancellations
1. Due to the nature of our products (organic, perishable, or personal-care items). we do not accept returns on opened or used products for hygiene and safety reasons
2. To request a return or refund, contact us at Support@essentora.shop within 7 days of delivery with your order number and reason for the request.
3. If a product arrives damaged, defective, or incorrect, contact us within 3 days of delivery, and we will offer a replacement, exchange, or refund at our discretion.
4. Refunds, where approved, will be issued to the original payment method within 15 business days.
5. Consumers in the EU/UK may have additional statutory rights, including a right of withdrawal within 14 days of delivery for most goods, subject to exceptions (e.g., sealed goods unsealed after delivery, perishable goods). Nothing in these Terms limits such statutory rights where they apply.
Any other questions email support@essentora.shop
